COPILOT STUDIO MOCKUP
ITHelpAgent — multi-agent orchestration topology and conversational experience. Static reference only.

Agent topology

🧭 Orchestrator — ITHelpAgent
📘 Knowledge Agent
Grounded on SharePoint KB
+ Dataverse Articles
🎫 Ticketing Agent
MCP tool + Dataverse
Case actions
🔐 Access Agent
Secure Power Automate
reset workflow only
🛡 Real-time risk assessment active · Transcripts logged to Dataverse ConversationLog · DLP-restricted actions only
ITHelpAgent — IT Support
How do I connect to the VPN from home?
Knowledge Agent Open GlobalProtect, select "Corp-VPN-IN", and sign in with your Entra credentials. If MFA fails, wait 30s before retrying.
Source: IT Knowledge Base — VPN Setup Guide, updated Jun 2026
Also can you check the status of ticket 4521?
Ticketing Agent Ticket #4521 ("Laptop won't boot") is In Progress, assigned to R. Shah, SLA: 18 minutes remaining.
Reset my account password please
Access Agent I can start that for you.
⚠ This requires MFA re-verification before it executes. Confirm to continue — action will be logged for audit.
Actually I need help with a benefits question
That's outside what I can help with directly.
↪ Escalating to a human agent — full transcript and context have been shared, you won't need to repeat yourself.
Type a message…
What this shows: an orchestrator routes each request to the right specialist agent — Knowledge, Ticketing, or Access — rather than one monolithic bot trying to do everything. The Access Agent never performs a reset directly; it always defers to a governed Power Automate workflow with re-verification. When the request falls outside scope, the handoff to a human preserves full context.