POWER AUTOMATE — PROJECT 6🟠 ADVANCED
AI-powered ticket triage, scaffolded with Copilot in cloud flows, calling a shared reusable child flow. Static reference only.
✨ Copilot in cloud flows
Your prompt "When a new item is created in the Tickets SharePoint list, classify its category and priority using AI, then notify the right team."
✓ Trigger: When an item is created
SharePoint — Tickets list
✓ AI Builder: Extract information from text
added manually after Copilot scaffold
✓ Switch: Category
✓ Run a Child Flow: Notify-Stakeholders-v1
reused, not rebuilt

Child flow: Notify-Stakeholders-v1 shared

TriggerCalled by a parent flow
Inputsrecipients, subject, message, urgency
Called by3 parent flows currently

AI Builder classification result

CategoryBilling
PriorityHigh
Confidence91%
⚠ A second ticket scored 54% confidence — routed to manual triage instead of auto-classified.
What this shows: Copilot scaffolded the trigger and initial structure from a plain-language description; the AI Builder step and child-flow call were added deliberately afterward and are labeled as such. Low-confidence classifications are routed to manual review instead of being auto-actioned — the same discipline used in the companion Copilot Studio repo.