KB-Agent-101 — Copilot Studio Mockup

KB-Agent-101 — grounded HR policy Q&A. Static reference showing generative-answer citations, a graceful "I don't know," and the activity map / credit trace. Not a functional agent.

HR Policy Agent

How many casual leave days do I get per year?

You're entitled to 12 casual leave days per calendar year, credited monthly at 1 day/month. Unused days can carry over up to a maximum of 5 into the next year.

📄 HR Policies / Leave-Policy-2026.pdf, p.3

What's our policy on cryptocurrency bonuses?

I don't have information about that in the HR knowledge sources I'm grounded on, so I don't want to guess.

💬 Would you like me to connect you with HR directly?

Type a message…

Knowledge sources

📁

SharePoint — HR Policies library

🗂

File collection — Benefits PDFs (5 files)

Activity map (last turn)

planner: generative_answer

source_selected: SharePoint/HR Policies

confidence: high

citation_shown: true

Copilot Credits this turn~2

Licensing status

M365 Copilot licensed users · Teams channel only
✔ Zero-rated — $0 metered this month

What this shows: every generative answer carries a visible citation back to its source document — the mechanism that makes grounding trustworthy rather than hallucinated. The ungrounded question is correctly declined instead of guessed. Because usage stays inside Teams with licensed users, this entire project runs at zero metered cost.