Copilot Studio · Multi-Agent Orchestration POC

Copilot Studio Multi-Agent POC — Employee Support Bot

A fully documented, step-by-step POC for building a Multi-Agent System in Copilot Studio. One orchestrator agent intelligently routes employee queries to three specialist agents — HR, IT, and Training — with zero manual routing by the user.

← Back to Portfolio Hub

🎯 Employee Support Bot (Orchestrator)

HR Agent
Policy, benefits, leave

IT Agent
Access, hardware, software

Training Agent
Courses, certifications, LMS

❌ Without Multi-Agent

One massive agent with 50+ topics
Degraded routing above 30–40 actions
Single team manages everything
Hard to test and debug

✔ With Multi-Agent

Modular, focused agents (5–10 topics each)
Clean separation of concerns
Teams own their agent independently
Activity Map shows the exact orchestration chain

🏗 Architecture

Orchestrator + specialist agent design

🎯 Orchestrator Agent

Intent routing logic

🧑‍💼 HR Agent

Policy & benefits specialist

💻 IT Agent

Access & hardware specialist

🎓 Training Agent

Courses & certifications specialist

📐 Architecture Doc

Full technical design

🧪 Testing Guide

How to validate routing end-to-end

🔧 Troubleshooting

Common issues & fixes